Problem

We had long-stuck issues with our software that needed participation from different parts of the organization. We hadn't dedicated the time to tackle these issues with the expertise of each working area.

Approach

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Solution

We decided that a good course of action would be to organize a Design Sprint based on the methodology designed on Google Ventures, as described on the book by Jake Knapp and John Zeratsky.

Key features

By bringing together the team for a 4-day sprint with complete focus on a particular challenge statement, we were able to come up with creative solutions that we wouldn't have developed working separately.

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Results

Stakeholder buy-in to implement a continuous design thinking practice across the company
Reinforced collaboration between departments throughout the company
Built empathy with end users
Functional prototypes every time we ran a workshop